Privacy Policy

Who we are

Novellum builds websites, branding, and marketing materials for UK trades and construction businesses. This policy explains what personal data we collect, why, and how it's handled, in line with UK GDPR and the Data Protection Act 2018.

What data we collect

Depending on the service, we may collect:

• Your name, business name, and contact details
• Content you provide for your website (text, images, logos)
• Delivery address, if you're ordering printed items such as uniforms
• Payment details, processed securely via a third-party payment provider
• Basic website analytics for sites we host on your behalf

Why we collect it

Data is collected solely to deliver the service you've asked for, building your website, producing your branding, or fulfilling a print order. We do not sell or share your data with third parties for marketing purposes.

Legal basis for processing

We process client data under contract, as part of delivering the services you've agreed to. Where you've contacted us with a general enquiry, we process that under legitimate interest, to respond to you.

How long we keep data

We keep client project data for as long as we're actively working together, and for a reasonable period afterwards in case you need further support or updates. You can ask us to delete your data at any time, subject to any legal or accounting obligations we may have to retain certain records.

Third-party processors

We use third-party providers to deliver parts of our service, including website hosting, payment processing, and print fulfilment for uniforms and merchandise. These providers process data on our behalf under their own data processing agreements.

Your rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data, and to object to how it's processed. To make a request, contact us using the details below.

Contact us

For any privacy questions or data requests, get in touch via the contact details on this site.